Terms & Conditions

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("you", "the Customer") and Best Appliances ("we", "us", "our", "the Company"), governing your use of our website at bestappliances.co.za and the appliance repair, maintenance and installation services we provide across Gauteng, South Africa. By accessing this website, requesting a quotation, booking a service call, or accepting a technician at your premises, you confirm that you have read, understood and agreed to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use our website or our services.

1. Definitions

• "Service" means any appliance diagnosis, repair, replacement, installation, maintenance or related work performed by Best Appliances.
• "Technician" means an authorised employee, contractor or agent dispatched by Best Appliances.
• "Quotation" means a written or verbal estimate of costs issued before work commences.
• "Parts" means components used or supplied during a Service.
• "Premises" means the residential or commercial address at which the Service is performed.
• "Working Day" means Monday to Friday between 08:00 and 17:00, and Saturday between 08:00 and 13:00, excluding South African public holidays.

2. Acceptance & Capacity

By engaging our Services you warrant that you are at least 18 years old, that you are the legal owner of the appliance or have the lawful authority to authorise repairs to it, and that the information you supply (your name, address, contact details and appliance details) is accurate, current and complete. We reserve the right to refuse Service where we reasonably believe these warranties to be untrue.

3. Quotations & Estimates

All prices, packages and rates displayed on this website, in promotional material, in marketing collateral, in emails, in text messages or shared verbally are indicative estimates and are subject to change without prior notice. They do not constitute a binding offer until a formal written quotation has been issued and accepted in writing by both parties.

• Quotations are valid for fourteen (14) calendar days from the date of issue, unless otherwise stated.
• The final cost of a repair will only be confirmed after a physical on-site diagnosis or inspection of the appliance has been completed by an authorised Technician.
• Final pricing depends on the actual fault diagnosed, the make and model of the appliance, the labour required, the parts required (including their availability and supplier pricing), the location, accessibility and any additional requests by the Customer.
• Where parts must be ordered or imported, lead times and prices may fluctuate and we will inform you in writing before proceeding.
• "From" or "starting from" prices represent the minimum charge for the most basic repair scenario and the actual cost in your case may be materially higher.

4. Call-Out & Diagnostic Fee

A standard call-out and diagnostic fee may be charged for any technician visit, regardless of whether a repair is ultimately performed. This fee covers travel, time on-site, fault identification and a written diagnostic report. Where the Customer accepts a quotation and proceeds with the repair, the diagnostic fee is, at our discretion, credited toward the cost of the repair. The applicable fee will be communicated to the Customer at the time of booking.

5. Booking & Scheduling

Bookings can be made by phone, WhatsApp, email, or via the online contact form. While we make every effort to honour the scheduled time slot, appointment times are estimates and may be affected by traffic, weather, the duration of preceding repairs, and the availability of parts. Best Appliances will not be liable for any consequential loss arising from a delayed appointment.

The Customer must ensure that:

• An adult of at least 18 years is present at the Premises throughout the Service;
• The Technician has safe, unobstructed access to the appliance;
• The appliance is connected to working electricity, water and drainage as applicable;
• Pets are appropriately controlled and the workspace is reasonably clear.

6. Cancellations, Re-Schedules & No-Shows

• The Customer may cancel or reschedule a booking at no charge with at least four (4) hours' notice before the scheduled appointment.
• Cancellations made within four (4) hours of the appointment, or no-shows where the Technician arrives at the Premises and is unable to perform the Service through no fault of Best Appliances, may incur a wasted-trip fee equal to the standard call-out fee.
• If a quotation has been formally accepted and parts have already been ordered, the Customer may be liable for the cost of those parts even if the booking is subsequently cancelled.
• Best Appliances reserves the right to reschedule any booking due to operational, safety or supplier-related reasons, in which case we will offer the next available slot at no additional cost.

7. Payment Terms

• Payment is due in full upon completion of the Service unless an alternative arrangement has been agreed in writing.
• We accept payment by EFT, card (where available), and cash. Payment details are provided on the invoice.
• Title in any Parts supplied remains with Best Appliances until the full invoice has been settled.
• Overdue accounts may attract interest at the prescribed rate set out in the South African Prescribed Rate of Interest Act, 1975, as amended, and may be handed over for collection at the Customer's expense.
• The Customer is not entitled to withhold payment, set off any amount, or make deductions unless agreed by Best Appliances in writing.
• All prices are quoted inclusive of VAT where applicable.

8. Warranty

Subject to the limitations set out below, Best Appliances offers the following workmanship warranty:

• A ninety (90) day workmanship warranty on labour for the specific fault repaired.
• Replacement parts carry the warranty offered by the original manufacturer or the parts supplier — typically between three (3) and twelve (12) months depending on the part.
• The warranty applies only to the specific fault that was reported and repaired and does not cover unrelated faults that may arise on the same appliance.

Warranty exclusions

• Damage caused by misuse, abuse, accidents, power surges, lightning, water damage, pests or unauthorised modifications.
• Faults arising from the use of incorrect detergents, hard water, blocked drains, poor ventilation, incorrect installation by third parties or non-genuine parts supplied by the Customer.
• Wear-and-tear items including but not limited to belts, hoses, seals, filters, light bulbs and fuses, unless explicitly stated.
• Any subsequent work performed on the appliance by a third party that may have invalidated the original repair.
• Cosmetic damage, scratches, dents or marks not noted on the job sheet at the time of arrival.

9. Customer Obligations & Acknowledgements

• The Customer warrants that the appliance is owned by them or that they have lawful authority to authorise the Service.
• The Customer must accurately describe the fault and provide all reasonable assistance to the Technician.
• The Customer accepts that some repairs may temporarily make the appliance non-operational and that data, settings or contents (e.g. food in a refrigerator) should be safeguarded by the Customer in advance.
• The Customer is responsible for the legal compliance of the electrical and plumbing installation at the Premises. Best Appliances may decline to perform work where the installation is unsafe or non-compliant.

10. Limitation of Liability

To the maximum extent permitted by South African law, including the Consumer Protection Act, 2008:

• Best Appliances' total aggregate liability arising out of or in connection with any Service shall not exceed the total amount paid by the Customer for that specific Service.
• Best Appliances shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of income, loss of data, loss of food/perishables, loss of use, or business interruption, regardless of how such damage arose.
• Nothing in these Terms excludes or limits liability for death, personal injury caused by gross negligence, fraud, or any liability that cannot lawfully be excluded under South African law.
• The Customer acknowledges that some appliances may have pre-existing damage, latent defects or wear that becomes apparent only during diagnosis. We are not responsible for such pre-existing conditions.

11. Use of the Website

You may use this website for lawful purposes only. You agree not to:

• Use the website in any way that breaches any applicable law or regulation;
• Transmit or upload material containing viruses or harmful code;
• Attempt to gain unauthorised access to our systems or to our hosting infrastructure;
• Reproduce, duplicate, copy or resell any content of the website without our written consent;
• Use the website to send unsolicited commercial communications.

12. Intellectual Property

All content on this website — including text, graphics, logos, images, page layouts, design elements and the underlying code — is the property of Best Appliances or its licensors and is protected by copyright, trademark and other intellectual property laws. You may view and print pages for personal, non-commercial use only. Any other use, including republication, modification or distribution, requires our prior written consent.

13. Privacy & Data Protection

Your use of our website and services is also governed by our Privacy Policy, which forms part of this Agreement. By accepting these Terms you also accept the practices described in the Privacy Policy.

14. Indemnity

The Customer indemnifies and holds Best Appliances harmless against any third-party claims, losses, damages or expenses arising from the Customer's breach of these Terms, the Customer's misuse of any appliance after a Service, or the Customer's misrepresentation regarding ownership of an appliance.

15. Force Majeure

Neither party shall be liable for any failure to perform any obligation under these Terms if the failure is caused by an event beyond its reasonable control, including (without limitation) acts of God, natural disasters, fire, flood, load-shedding or extended power outages, civil unrest, strikes, supply-chain failures, pandemics, or governmental restrictions. The affected party shall notify the other party in writing as soon as reasonably possible.

16. Termination

We may suspend or terminate the provision of Services to any Customer who breaches these Terms, behaves abusively toward our Technicians, or fails to settle outstanding amounts. The Customer may terminate this Agreement at any time by ceasing to use the website and by cancelling any pending bookings in accordance with section 6. Termination does not relieve the Customer of any payment obligation accrued prior to termination.

17. Complaints & Dispute Resolution

If you are dissatisfied with any aspect of our Service, please notify us in writing within seven (7) days of the Service so we may investigate. We will respond within a reasonable period and seek to resolve the matter in good faith. Unresolved disputes shall first be referred to mediation by a mutually agreed mediator, and only failing mediation shall the dispute be referred to the appropriate forum or court of law in South Africa.

18. Consumer Protection Act

Nothing in these Terms is intended to limit or exclude any rights you have under the South African Consumer Protection Act, 2008, the Electronic Communications and Transactions Act, 2002, or any other applicable consumer law. Where any provision of these Terms is found to be unenforceable, it will be severed and the remaining provisions will continue in full force and effect.

19. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. The Customer consents to the non-exclusive jurisdiction of the Magistrate's Court, even where the value of the matter exceeds that court's normal monetary jurisdiction.

20. Changes to These Terms

Best Appliances reserves the right to amend these Terms at any time. The most current version will always be posted on this page with the "Last Updated" date adjusted accordingly. Continued use of the website or services after such changes constitutes acceptance of the revised Terms.

21. Entire Agreement

These Terms, together with any signed quotation, work order or invoice, and our Privacy Policy, constitute the entire agreement between the Customer and Best Appliances in relation to the Services and supersede all prior agreements, representations or understandings.

22. Contact Us

If you have any questions or concerns about these Terms, please contact us:

For information about how we handle your personal information, please see our Privacy Policy. To request a quote or book a repair, visit our contact page or browse our services.