Search our knowledge base for fast answers — pricing, warranties, service areas, brands, our process, specific appliance issues. Can't find what you need? Phone us on 078 721 3551 and we'll help directly.
Same-day repairs are usually available across Gauteng if you book before 10am. We dispatch the closest available technician to your suburb. For urgent breakdowns, call 078 721 3551 directly and we'll prioritise the booking.
We offer fully mobile, on-site repairs. Our certified technicians come to your home or business across Gauteng with fully stocked vans. You never need to transport a heavy fridge or washer anywhere.
Yes — we service both households and small commercial clients across Gauteng. Offices, guesthouses, restaurants and shops regularly use our services. Downtime costs money in commercial settings, so we prioritise fast turnaround for business clients.
Three options: fill in the online form on our Contact page, call 078 721 3551 (Mon–Fri 08:00–17:00, Sat 08:00–13:00), or send an email to sales@bestappliances.co.za.
Yes. Our team has formal training and on-the-job experience across all the major brands. Different brands use different motor architectures, control boards and error codes — we make sure the right technician with the right tools is sent to your job.
Our vehicles carry the most common spares for the brands we service most often — drain pumps, door interlocks, thermostats, fan motors, drive belts, inlet valves and door seals. Specialist parts are ordered to spec when needed.
Costs depend on the appliance, the fault and the parts required. We charge a transparent call-out and diagnostic fee, which is credited toward the total cost if you proceed with the repair. You receive a written quote before any work begins.
Yes — a call-out and diagnostic fee covers travel time and the technician's initial assessment. The good news: this fee is fully credited toward the final repair cost if you proceed, so you don't pay it twice. We confirm the call-out fee clearly when you book.
We accept EFT, cash and card payments. Payment is due upon completion of the repair. For larger commercial jobs we can arrange invoice terms by prior arrangement.
As a general rule, if the repair cost is less than 50% of replacement cost and the appliance is under 8 years old, repair is usually the better option financially and environmentally. Our technicians give you an honest assessment — we never push a repair that doesn't make sense.
Yes. Every repair carries a 90-day workmanship warranty. If the same fault recurs within 90 days, we return and fix it at no additional charge. Replacement parts also carry the manufacturer's warranty in addition to our own guarantee.
Wherever possible, yes — we use genuine OEM parts. On rare occasions where OEM is unavailable or prohibitively priced, we fit high-quality approved equivalents and always tell you in advance. We never compromise on quality.
If your appliance is still within the manufacturer's warranty, we recommend contacting the manufacturer or authorised service centre first, as third-party repair may void the warranty. If the warranty has expired or you'd prefer a faster service, we're happy to help. We'll always advise honestly.
We cover the entire Gauteng province including Johannesburg, Sandton, Midrand, Pretoria, Centurion, Randburg, Roodepoort, Soweto, Germiston, Boksburg, Benoni, Springs, Krugersdorp, Vereeniging, Kempton Park and many more. Call us if you're unsure.
Yes — we service the East Rand (Boksburg, Benoni, Kempton Park, Edenvale, Bedfordview, Alberton, Springs, Nigel) and the West Rand (Roodepoort, Krugersdorp, Fourways, Bryanston) along with the Vaal Triangle (Vereeniging, Vanderbijlpark).
Yes, someone needs to be present during the repair — both to provide access and to approve the written quote before work begins. It doesn't have to be the appliance owner — a trusted friend, family member or colleague can be present on your behalf.
While the vast majority of repairs are completed on the first visit, occasionally a specific part needs to be ordered. We diagnose the fault, order the exact part required, and return as soon as it arrives — typically within 2–5 business days.
Yes — all our technicians are uniformed, carry branded photo ID and arrive in a branded vehicle. Every technician is fully background-checked and vetted before joining our team.
Most repairs take between 45 minutes and 2 hours, depending on complexity. Simple jobs like thermostat replacements complete in under 30 minutes. Larger jobs like drum bearing replacements or compressor work may take 2–3 hours.
Before calling, check: is the appliance plugged in and the socket working? Has a circuit breaker tripped? Is the water supply on (for washers and dishwashers)? Is the machine overloaded? These simple checks sometimes resolve the issue. If the problem persists, call us — we'll advise over the phone at no charge.
Yes — in addition to fridges, washing machines and dishwashers, we repair tumble dryers across Gauteng. Common faults: heating element failures, drum belt breaks, faulty thermostats, door latch problems and motor issues.
Yes — we repair gas, electric and dual-fuel stoves and ovens. Igniter faults, thermostat issues, element failures, door seal repairs and hob switch replacements. Defy, KIC, Bosch, Siemens, SMEG Victoria range and more.
Yes — we repair built-in microwaves, combi-microwaves and warming drawers. Door interlock faults, magnetron failures, turntable motor issues and digital control board repairs across Bosch, Siemens, Samsung, LG and SMEG.
Yes — we repair chest freezers from Defy, KIC and other brands. Compressor relay failures, thermostat issues, refrigerant leaks and capacitor replacements all handled.
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